“Physical security customers want proactive and preemptive service like they get from the automobile industry. The days of “customer finds the problem” and manual diagnosis is quickly fading as many organisations are turning to automated solutions for early problem detection, scientific diagnosis, and to ensure compliance,” said Bud Broomhead, Chief Executive Officer, Viakoo. “Viakoo automates service and maintenance of video and access control systems without the need to rely on time consuming and error prone manual processes.”